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Polity & Governance
Mahesh

01/02/23 07:54 AM IST

Centre sets up three grievance committees to take up user complaints against social media platforms

In News
  • The Centre recently established three Grievance Appellate Committees based on the recently amended Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“IT Rules 2021”).
GAC Composition
  • Each of the three GACs will have a chairperson, two whole-time members from different government entities and retired senior executives from the industry for a term of three years from the date of assumption of office.
  • The First Panel: It will be chaired by the chief executive officer of the Indian Cyber Crime Coordination Centre under the Ministry of Home Affairs.
  • The Second Panel: It will be chaired by the joint secretary in charge of the Policy and Administration Division in the Ministry of Information and Broadcasting.
  • The Third Panel: It will be chaired by a senior scientist at the Ministry of Electronics and IT (MeitY).
Significance
  • The Grievance Appellate Committee (GAC) is a critical piece of overall policy and legal framework to ensure that Internet in India is Open, Safe & Trusted and Accountable.
  • The need for GAC was created due to large numbers of grievances being left unaddressed or unsatisfactorily addressed by Internet Intermediaries.
  • GAC is expected to create a culture of responsiveness amongst all Internet Platforms and Intermediaries towards their consumers.
  • The GAC will be a virtual Digital platform that will operate only online and digitally - wherein the entire appeal process, from filing of appeal to the decision thereof, shall be conducted digitally.
Functions
  • The GACs will adopt an online dispute resolution mechanism where the entire appeal process, from its filing to the final decision, will be done online.
  • Any person aggrieved by a decision of the grievance officer of a social media intermediary will be allowed to file an appeal to the GAC within a period of thirty days.
  • The GAC will have to deal with the appeal and resolve it within a month of receipt of the appeal.
Source- PIB

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