Sign In
Learn bits
Polity & Governance
Mahesh

01/02/23 07:54 AM IST

Centre sets up three grievance committees to take up user complaints against social media platforms

In News
  • The Centre recently established three Grievance Appellate Committees based on the recently amended Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“IT Rules 2021”).
GAC Composition
  • Each of the three GACs will have a chairperson, two whole-time members from different government entities and retired senior executives from the industry for a term of three years from the date of assumption of office.
  • The First Panel: It will be chaired by the chief executive officer of the Indian Cyber Crime Coordination Centre under the Ministry of Home Affairs.
  • The Second Panel: It will be chaired by the joint secretary in charge of the Policy and Administration Division in the Ministry of Information and Broadcasting.
  • The Third Panel: It will be chaired by a senior scientist at the Ministry of Electronics and IT (MeitY).
Significance
  • The Grievance Appellate Committee (GAC) is a critical piece of overall policy and legal framework to ensure that Internet in India is Open, Safe & Trusted and Accountable.
  • The need for GAC was created due to large numbers of grievances being left unaddressed or unsatisfactorily addressed by Internet Intermediaries.
  • GAC is expected to create a culture of responsiveness amongst all Internet Platforms and Intermediaries towards their consumers.
  • The GAC will be a virtual Digital platform that will operate only online and digitally - wherein the entire appeal process, from filing of appeal to the decision thereof, shall be conducted digitally.
Functions
  • The GACs will adopt an online dispute resolution mechanism where the entire appeal process, from its filing to the final decision, will be done online.
  • Any person aggrieved by a decision of the grievance officer of a social media intermediary will be allowed to file an appeal to the GAC within a period of thirty days.
  • The GAC will have to deal with the appeal and resolve it within a month of receipt of the appeal.
Source- PIB

More Related Current Affairs View All

15 Nov

Government issues guidelines to curb misleading ads by coaching centres

'The central Government issued new guidelines aimed at curbing misleading advertisements by coaching institutes, specifically prohibiting false promises such as "100 per cent selec

Read More

15 Nov

Janjatiya Gaurav Divas

'Every year on November 15th, Janjatiya Gaurav Divas is celebrated to honor the contributions of these communities, especially in India’s freedom struggle.' 5th November

Read More

15 Nov

Supreme Court’s order on mandatory accessibility standards

'A bench of the Supreme Court last week ordered the Union government to frame mandatory rules for ensuring the accessibility of public places and services to persons with disabilit

Read More

India’s First Ai-Driven Magazine Generator

Generate Your Custom Current Affairs Magazine using our AI in just 3 steps