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Mahesh

30/09/23 06:26 AM IST

Intelligent Grievance Monitoring System (IGMS) 2.0

In News
  • Dr Jitendra Singh, Union Minister of State (Independent Charge) Science & Technology, launched the IGMS 2.0 Public Grievance portal and Automated Analysis in Tree Dashboard portal of the Department of Administrative Reforms and Public Grievances (DARPG).
About Dashboard
  • The Intelligent Grievance Monitoring System (IGMS) 2.0 Dashboard has been implemented by IIT Kanpur following an MoU with DARPG for upgrading DARPG Information Systems (CPGRAMS) with Artificial Intelligence capabilities.
  • The Dashboard provides instant tabular analysis of Grievances Filed & Disposed, State-wise & District-wise Grievances Filed & Ministry-wise data. Besides, the Dashboard will also help the officials identify the root cause of the grievance.
  • The IGMS portal will help the DARPG with creation of draft letter for selected scheme/ministry and expedite the grievance redressal process by the concerned ministry/department.
  • The DARPG has launched a compendium of 300 Best Practices which will be implemented by all Government Ministries and Departments and published widely through media, highlighting ‘Whole of Government’ and ‘Whole of Science’ approach”.
  • Special Campaign 3.0 will focus on field/outstation offices responsible for service delivery or having public interface, in addition to the Ministries/Departments and their attached/subordinate offices.
  • DARPG is the Nodal Department for implementation of Special Campaign 3.0.
Source- PIB

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