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Polity & Governance
Mahesh

13/06/22 21:35 PM IST

National e-Governance Service Delivery Assessment 2021, NeSDA 2021

In News 
  • Jammu & Kashmir tops among all the Union territories of India in e-Governance services delivery, which has also enabled it to save around Rs 200 crore annually that was incurred in carriage of physical files during the Annual Durbar move between the two capital cities of Jammu and Srinagar.
NeSDA 2021 
  • Jammu & Kashmir was assessed for the first time in NeSDA 2021 and scored the highest amongst all UTs for six sectors.
  • He said, after coming into force of the Jammu and Kashmir Reorganisation Act, 2019 with effect from 31 st October, 2019, J&K became the first UT in the country to have Good Governance Index and was also first to launch District Good Governance Index for 20 Districts of the Union Territory of Jammu and Kashmir in January this year.
  • In NeSDA 2021, 1400 services across all States and UTs were assessed as compared to 872 in 2019, an increase of over 60%.
  • 74% respondents of the nation-wide citizen survey conducted during the study had stated that they are satisfied with the e-Services provided by the States and UTs.
  • The e-Services of Finance and Local Governance & Utility Services sectors were the most widely used by citizens.
E-office 
  • The adoption of e-Office in DRDO, represented a milestone as it demonstrated that Departments with multiple field offices could use e-Office for real time transfer of files.
  • e-Office has enabled the seamless movement of files to IFD and Department of Expenditure.
  • E-Office version 7.0 is a significant advancement on e-Office over 6.0 with a number of new features, enabling references to external offices.
  • This has enabled seamless movement of files to IFD and Dept of Expenditure.
Ranking of other states 
  • Kerala became a front runner and the progress made by Tamil Nadu, Jammu & Kashmir and Uttar Pradesh in NeSDA 2021 was also commendable.
  • In Service portals, Rajasthan, Punjab, Jammu & Kashmir and Meghalaya have topped the rankings.
  • All States/ UT’s have shown improvements in the promotion of integrated service portals and the number of services being offered on their state portals.
Source- PIB 

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