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Polity & Governance
Mahesh

13/06/22 21:53 PM IST

National e-Governance Service Delivery Assessment 2021 Report

In News 
  • Union Minister of State (Independent Charge), Ministry of Science and Technology,will release the second edition of the National e-Governance Service Delivery Assessment 2021 on 13th June 2022.
  • The NeSDA 2021 report has been prepared covering the assessment of States, UTs, and focus Central Ministries on their effectiveness in delivering online services to citizens.
NeSDA 2021 report 
  • Department of Administrative Reforms & Public Grievances (DARPG) had constituted the National e-Governance Service Delivery Assessment (NeSDA) in 2019 as part of its mandate to boost the e-government endeavours and drive digital government excellence.
  • The biennial study assesses States, Union Territories (UTs), and focus Central Ministries on the effectiveness of e-Governance service delivery. NeSDA helps the respective governments improve their delivery of citizen centric services and shares best practices across the country for all States, UTs and Central Ministries to emulate. 
  • The NeSDA 2021 Portal was formally launched in June 2021 to conduct the entire assessment process online.
  • The DARPG team supported by NASSCOM and KPMG, 36 nodal officers from State and UTs and 15 nodal officers from Central Ministries came together to ensure the successful conduct of NeSDA 2021.
Grouping 
  • NeSDA has followed the Good Governance Index 2021 grouping of the States and UTs.
  • North-East and Hill States make up the first group while Union Territories make up the second group.
  • The remaining states of India have been classified into two states as Remaining States – Group A and Remaining States – Group B.
E-Governance 
  • Increase in e-Service Delivery
  • Rise in use of Integrated / Centralized Portals for delivery of e-Services
  • Improvement across assessment parameter scores.
Ranking 
  • Among the Services Portals for North-East and Hill States, the highest-ranking states of Meghalaya and Tripura showed improvement across all six sectors compared to NeSDA2019.
  • In the Union Territories category, Jammu & Kashmir was assessed for the first time in NeSDA 2021 and scored the highest amongst all UTs for six sectors. Among the Remaining States, the overall score of Tamil Nadu increased the most in 2021 compared to 2019.
  • Andhra Pradesh, Kerala, Punjab, Goa, and Odisha also improved the compliance of their Services Portals by 100%.
  • Punjab, Tamil Nadu, and Rajasthan are the leading states with compliance of more than 75% across all parameters for their Services Portals.
Source- PIB 

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