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Polity & Governance
Mahesh

07/07/23 06:19 AM IST

National e-Governance Service Delivery Assessment (NeSDA) portal

In News
  • DARPG has developed NeSDA framework with an overall objective to measure the depth and effectiveness of existing e-Governance service delivery mechanisms from the citizen’s perspective.
About NeSDA framwork
  • This framework, based on the Online Service Index (OSI) of UN eGovernment Survey, has been customized for the Indian federal structure and the e-Governance landscape of the States and UTs.
  • DARPG undertakes NeSDA study biennially. This study assesses States, Union Territories (UTs), and focus Central Ministries on the effectiveness of e-Governance service delivery.
  • NeSDA helps the respective governments improve their delivery of citizen centric services and shares best practices across the country for all States, UTs and Central Ministries to emulate.
  • Increase in e-Service Delivery
  • Rise in use of Integrated / Centralized Portals for delivery of e-Services
  • Improvement across assessment parameter scores
  • In NeSDA 2021, 1400 services across all States and UTs were assessed as compared to 872 in 2019, an increase of over 60%. 74% respondents of the nation-wide citizen survey conducted during the study had stated that they are satisfied with the e-Services provided by the States and UTs.
NeSDA Dimensions
  • Portals Coverage: All Government Portals assessed during NeSDA are classified into two categories viz., (i) State, UT, Central Ministry Portal and (ii) State, UT, Central Ministry Services Portals.
  • Focus Sectors and Mandatory Services Coverage: The NeSDA framework covers G2C and G2B services across seven sectors, viz Finance, Labour Employment, Education, Local Governance Utility Services, Social Welfare (including Health, Agriculture, Home Security), Environment (including Fire) and Tourism sectors. The framework for NeSDA 2023 proposes an expansion on focus sectors with an addition of Transport and Public Grievance.
  • Assessment Parameters: To make NeSDA framework more robust and align with global digital government trends it is proposed to include three additional assessment parameters, viz., Open Government Data (OGD), E-Participation, and Leveraging Emerging Technologies.
Source- PIB

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