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Polity & Governance
Mahesh

03/08/22 06:02 AM IST

Public grievance redressal time reduced to 30 days from 45 days

In News 
  • Union Minister Jitendra Singh  said the time for redressal of public grievances received on an online portal has been reduced from 45 to 30 days.
CPGRAM 
  • Centralized Public Grievances Redress and Monitoring System (CPGRAM) is an online web-enabled system developed by the National Informatics Centre (Ministry of Electronics & IT [MeitY]), in association with the Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG) (under Ministry of Personnel, Public Grievances & Pensions)
  • It helps in receiving, redressing and monitoring of grievance of the public in an efficient way.
  • The CPGRAMS provides the facility to lodge a grievance online from any geographical location.
  • It enables the citizen to track online the grievance being followed up with Departments concerned and also enables DARPG to monitor the grievance.
  • The procedure includes designating a senior officer as the Director of Grievances/Grievance officer in every office to ensure that the system remains accessible, simple, quick, fair and responsive, and fixing the time limit for disposal of work relating to public grievances and staff grievances.
Source- Business Standard 

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