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It has been decided to allow LPG customers to have a choice deciding which distributors they want their LPG refill from.

Details

• Consumers will be able to choose their “Delivering Distributor” from the list of distributors catering to their address within their Oil Marketing Company (OMC).
  
• In the pilot phase, which will be launched shortly, this unique facility will be available in Chandigarh, Coimbatore, Gurgaon, Pune, and Ranchi.
  
• While booking a LPG refill through mobile app/customer portal using registered login, the customer would be shown the list of delivering distributors along with their performance rating shall be displayed.
  
• The customer can opt for any of the distributors from the list applicable for his/her area to get an LPG refill delivery.
  
• The service will not only empower the customers by way of enhanced choice, but also inspire healthy competition amongst the distributors to provide the best in class services to the customers and improve their performance ratings.

Digital LPG services

• Furthering the Digital India mission, the Oil Marketing Companies under the Ministry of Petroleum and Natural Gas are constantly upgrading their facilities to provide a seamless digital experience to the customers.
  
• The facility of Online Transfer of LPG connection to another distributor serving in the same area has been provided to LPG customers through respective OMCs web-portals as well as their Mobile Apps.
  
• The customer can avail online portability to another distributor of the same company operating in the same market without visiting the distributorship.
  
• The facility is free of cost and there is no fee or transfer charges payable for this facility. 55759 portability requests have been successfully completed by OMCs in May 2021.
  

Source: PIB