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Mahesh

20/10/22 07:37 AM IST

UIDAI tops Grievance Redressal Index for second consecutive month

In News 
  • The Unique Identification Authority of India (UIDAI) has topped among all Group A Ministries, Departments and Autonomous Bodies for resolving public grievances in the rankings report published by Department of Administrative Reforms and Public Grievances (DARPG).
 UIDAI Features 
  • UIDAI has been a top performer in resolution of Public Grievances received through CPGRAMS, and making continuous efforts to make Aadhaar holders experience better.
  • It has a strong grievance redressal ecosystem in place comprising of UIDAI HQ, its Regional Offices, Technology Centre, and engaged contact centre partners.
  • A coherent system is enabling UIDAI to resolve around 92% of CRM Grievances within a week.
  • The new Customer Relationship Management (CRM) solution has been designed with advanced features to enhance UIDAI service delivery to residents.
  • The new CRM Solution has the capability to support multi-channels like phone call, email, chatbot, web portal, social media, letter, and walk-in through which the grievances can be lodged, tracked and resolved effectively.
About UIDAI 
  • UIDAI was founded in 2009 but became a statutory body in 2016 under the Aadhar act.
  • It is mandated to assign a 12-digit unique identification (UID) number (Aadhaar) to all the residents of India.
  • It comes under the Ministry of Electronics & Information Technology.
Source- PIB 

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