Sign In
Learn bits
Today in News
Mahesh

03/09/22 05:46 AM IST

UIDAI tops in Grievance Redressal Index

In News 
  • Unique Identification Authority of India (UIDAI) has topped amongst all Ministries/Departments for resolving Public Grievances in the ranking report published by Department of Administrative Reforms and Public Grievances (DARPG) for the month of August 2022.
Major Findings 
  • UIDAI has been a top performer in resolution of cases received through Centralized Public Grievance Redress and Monitoring System (CPGRAMS).
  • UIDAI has a robust grievance redressal mechanism in place comprising of UIDAI HQ Divisions, Regional Offices, Technology Centre and engaged Contact Centre partners, which is enabling UIDAI to resolve around 92% of CRM Grievances within 7 days.
  • The organization is dedicated to further strengthen its Grievance Redressal Mechanism and is going to launch State-of-the-art Open Source CRM solution soon.
  • The new Customer Relationship Management (CRM) solution has been designed with advanced features that shall enhance UIDAI service delivery to residents.
  • The new CRM solution shall have the capability to support multi-channels like Phone Call, Email, Chatbot, Web Portal, Social Media, Letter and Walk-in through which the grievances can be lodged, tracked and resolved effectively. 
UIDAI 
  • The Unique Identification Authority of India (UIDAI) is a statutory authority established on 12 July 2016 by the Government of India under the jurisdiction of the Ministry of Electronics and Information Technology, following the provisions of the Aadhaar Act 2016.
  • The UIDAI is mandated to assign a 12-digit unique identification (UID) number (Aadhaar) to all the residents of India.
  • The UIDAI was initially set up by the Government of India in January 2009, as an attached office under the aegis of the Planning Commission
Source- PIB 

More Related Current Affairs View All

12 Aug

Stray dog problem

'The Supreme Court  directed the Delhi government, civic bodies, and authorities of Noida, Gurgaon, and Ghaziabad to round up and move stray dogs to shelters, underlining the

Read More

11 Aug

New rules on chemically contaminated sites

 'The Environment Ministry has notified new rules under the Environment Protection Act that lays out a process for addressing sites with chemical contamination. ' Called th

Read More

11 Aug

The ECI’s lack of transparency is worrying

'Recently,the Election Commission of India (ECI) announced the commencement of the Special Intensive Revision (SIR) of electoral rolls of Bihar, entailing the verification of nearl

Read More

India’s First Ai-Driven Magazine Generator

Generate Your Custom Current Affairs Magazine using our AI in just 3 steps