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Mahesh

15/03/23 08:20 AM IST

World Consumer Rights Day, 2023

In News
  • World Consumer Rights Day is observed annually on 15 March. The day is recognised to create global awareness about the rights and needs of consumers
  • Theme- “Empowering consumers through clean energy transitions”.
World Consumer Rights Day
  • The first ever World Consumer Rights Day was started by the Consumer International, a membership organisation for consumer groups around the world.
  • It is a global organisation that ensures the protection and right use of consumer rights all around the world. Consumer International was founded in the year 1960 as an independent and influential voice for consumers.
  • World Consumer Rights Day was first celebrated in the year 1983.
  • Every year, we observe World Consumer Rights Day on 15 March because on the same date, US President John Fitzgerald Kennedy introduced four important consumer rights while delivering a speech to Congress.
  • These four important consumer rights are:
  • Right to safety
  • Right to be informed
  • Right to choose
  • Right to be heard.
Significance
  • The main objective of celebrating World Consumer Rights Day is to ensure that consumers are not subjected to market exploitation or injustice that may jeopardize their rights.
  • Consumers are aware about their rights and how they should be used in day-to-day lives.
National Consumer Helpline (NCH)
  • NCH works as an alternate dispute redressal mechanism at the pre-litigation level wherein consumers can easily register their grievances by calling ‘1915’ or through the mobile app.
  • NCH is accessible in over 17 languages including recently added Maithili, Kashmiri and Santhali languages.
  • It is available 24*7 through an Omni channel system which includes NCH app, email, SMS and call.
E-Daakhil Portal
  • To facilitate online filing of consumer complaints, the E-Daakhil Portal has been set up which provides a hassle-free, speedy and inexpensive facility to conveniently approach the relevant consumer forum, dispensing the need to travel and be physically present to file their grievance.
  • The objective is to digitize and make it easy for consumers to access justice with the help of technology.
  • All formats for application, review, appeal, etc. will be digitized for bringing hassle free, speedy redressal of consumer complaints, in line with the e-courts project.
  • Mediation, which is envisaged under the Act as an alternate dispute redressal mechanism, is also being considered through online mode.
Right to Repair
  • In line with the LiFE (Lifestyle for environment) movement launched by the Hon’ble Prime Minister, the Department has initiated creation of “Right to Repair portal” to protect consumers against planned obsolescence i.e. designing a product with limited life resulting in increasing e-waste.
  • The portal is expected to address the concerns on the price, originality and warranty of spare parts.
  • It will enable consumers to be better informed about the product by mentioning methods to check authenticity of spare parts and information on country of origin
Source- PIB

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